Contact Us

Address:

Crabapple Hill Customer Service

1522 N Dallas Rd.
Benton City, WA 99320
Telephone- 509-628-0481
1-866-922-0481

Fax: 509-628-1137

Our Guarantee

We offer you our best and stand behind our products and service 100%. If you have a problem with a pattern (part of it is missing etc…) please let us know immediately & we’ll do our best to rectify it.

Refunds/Exchanges

We cannot accept returns on any printed material, cut fabric or rickrack for obvious reasons.

Privacy

Your information is safe with us. We are committed to protecting your privacy. We do not share personal customer information with anyone outside our company, other than what is obviously necessary to process your order (i.e. the credit card service that you have chosen and our shipping carrier). If you choose to register for email updates from us, we will be happy to keep you on our email list. This list is maintained by us and not sold. Other information such as your telephone number, address, credit card number is used only by us to process and fulfill your order.

Shipping Charges

We normally ship all of our products via USPS priority mail which will get your package to you within 2 to 4 business days. Most orders can be sent in a flat rate envelope which currently costs $4.95 to send. Larger orders must be sent in a regular flat rate box for $10.35. International orders will be charged $12.95 for a flat rate envelope and you will be contacted about additional shipping charges if your order must be sent in a box. We will not be held responsible for packages damaged or lost in transit. Occasionally packages can be held up in customs for up to 4 weeks before they are delivered. We pride ourselves on getting your order mailed as soon as possible & cannot be held responsible for the delay.

Processing Time

We ship every Tuesday & Friday, rain or shine!

Sales Tax

Currently, we only have to charge sales tax on orders from customers in Washington state. We charge 8.3% but because of a new sales tax law that went into affect July 1, 2008, we must have your entire zip code (those pesky last 4 digits that nobody uses) so that we can find the actual sales tax where you live & file it with your city or county. What a pain! But it’s the law now, so we’ll be pestering you for those numbers if you haven’t provided them on your order!

Embroidery Floss Care

Most of the embroidery floss we recommend is colorfast but occasionally problems can occur in their manufacturing that may cause even a colorfast floss to bleed. The hand dyed Weeks Dye Works floss is NOT COLORFAST and this is stated on their tags, in our patterns that use it and in the pattern descriptions on our website. It is not intended to be washed and we take care not to recommend it’s use in patterns that we feel would be laundered. We actually haven’t had any of the Weeks floss bleed in any of our projects, even with spraying with water & pressing, but have heard from a few customers who claim to have had problems with it. If you are afraid to take any chances please use our floss conversion chart to use DMC floss—the outcome just won’t be as pretty & it will be harder to achieve quite the same painterly effect. Test your floss by placing a length of it on a piece of white fabric. Wet it & rub it around then press it with steam & then a dry iron. Did it bleed? If so, you may want to soak that floss in a product such as Retayne (follow their directions) before using it in your project. We always press our stitcheries by placing them face down on a fluffy towel, spraying lightly with water and pressing with a dry iron.

Customer Service

Wholesale Customers: If you are a shop that wants to receive our wholesale information please contact us by phone/866-922-0481 fax/509-628-1137 or email/info@crabapplehillstudio.com We will need your re-sale ID# at that time. We also offer an email Newsletter that announces our new designs, sneak peeks, supply information, kit ideas and display tips. We have no minimums and ship twice a week on Tuesdays and Fridays.

Crabapple Hill Studio

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